Frequently Asked Questions

We’ve generated a comprehensive list of FAQs below. If you have a question read through this list and you’ll likely find a quick answer to your question. You can also contact our customer service department directly on the website.

Once you have my email address and personal home/business address, is it your standard practice to send unsolicited emails?

A: At Geyuan, we adhere to the strict principle that customers only receive what they ask for. From the time you start browsing our website to the time you purchase something or do business with us. Furthermore, once your data is in our possession. We will not pass it on to any other company. To view our privacy policy, please click here.

If I place an order with Geyuan, will it all be shipped together or in batches?

A: Any orders you place with us will be shipped together, if you need an item before someone else on the same order, then you should order separately. Your order will only be shipped when all items are in stock or production is complete.

If I have a problem with a product that I have ordered from you, how do I get help?

A:You should start by sending an email to (email) explaining your problem. You will be contacted by one of our Customer Services team within 24 hours by phone, whatsapp or email to resolve the problem.

I need to find out more information about a product, what do you suggest?

A. In the rare event that you cannot find the relevant information on our site then simply give us a call and speak to one of the members of our Sales Team.

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